Patient Financial Services is serving patients in a convenient location:
430 W. 25th Street, across Lake Avenue from the medical center.
This list of frequently asked questions can help you understand your hospital bill. It is important that you familiarize yourself with your health plan and what it covers. If you have specific questions about your hospital coverage, please contact your health insurance plan.
If I do not have insurance or I owe you money for services I received previously, will you still treat me?
Yes. We are a not-for-profit community hospital committed to treating everyone who comes through our doors, regardless of their ability to pay.
When both spouses carry insurance through their respective employers, which insurance is primary?
The insurance carried by the patient is always primary. The spouse's insurance is always secondary.
When both parents carry insurance on a child, which insurance is primary?
According to Ohio state law, the parent whose birth month comes first in the year carries the primary insurance. The other parent's insurance is secondary.
Am I responsible for following up with my insurance company if they are slow to pay?
Yes. You are responsible for your medical bills. As a courtesy to you we bill your insurance. However, if we run into a situation where your insurance company is not paying in a timely manner, we do expect you to intervene and assist with getting them to pay your bill.
Why haven't I received a copy of the bill yet?
We send the bill to your insurance company. We do not send copies of bills to patients unless they specifically ask for a copy. However, we do send notifications to you regarding the status of your claim with your insurance company if you owe a balance.
Why am I getting several bills from several places?
Any time you use the following services at our hospital, you may receive a bill from a billing service other than ACMC: Emergency Department, Radiology, Laboratory,
Physician/Surgeon, Anesthesiology
What is my Medicare deductible?
Please refer to your Medicare handbook for information regarding copayments and deductibles. If you have secondary insurance, please share the information with our registration or billing staff. As a courtesy to you we will bill your secondary insurance for any deductibles or copayments.
Where do I pay my bill?
There are three locations to drop off payment:
- ACMC's front lobby, 6:30 a.m. - 6 p.m. Mon - Fri
- Emergency Department registration area,
24 hours a day, 7 days a week
- ACMC Patient Financial Services Office
430 W. 25th St., 8 a.m. - 5 p.m., Mon - Fri
You may send your payment to:
Ashtabula County Medical Center
P.O. Box. 71-710940
Columbus, Ohio 43271-0940
What if I have questions about my bill?
We invite you to visit our business office any time between 8 a.m. and 5 p.m., Monday through Friday. Or call us at 997-6670.
